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Knowing your account controls before you need them is the clearest form of care. This page surfaces every tool, limit setting, and support route we've built into rezkibet so you can make informed decisions at any point — available where local law and eligible regions permit.
Account controls and support routes are placed before anything else in your dashboard — not buried in a settings sub-menu. Whether you need to pause activity, review your session history, or speak with our team, the path is short. Log in, head to your account icon in the top-right corner, and the relevant controls are on the first panel you see.
Open the chat widget from any page inside your account — it stays anchored at the bottom-right so you do not need to navigate away from what you were doing. Use it to raise account questions, wallet issues with OVO or ShopeePay, or to request a session pause.
Your dashboard shows current session length, recent transaction history, and the account status panel. All limit adjustments and pause requests are initiated here. The current state of any active control is shown in real time — you do not need to contact support to check what is running.
For written requests — such as a formal account review or a longer-term pause — email support gives you a record of the exchange. Response times vary by queue volume. Check the Contact page inside your account for the current address and expected handling window for Indonesia-eligible accounts.
Control without friction is the point. Every tool on this page is built so that the effort to pause, review, or limit your account is never higher than the effort to keep playing. We do not gate these controls behind a support ticket — they are account-level settings you can reach in one or two taps from your logged-in home screen.
Your current session length is displayed inside the account panel. You can check elapsed time without leaving the game you are in. This is a passive control — always visible, never requiring you to initiate a separate action to see how long your session has been running.
Every deposit and withdrawal — whether through OVO, ShopeePay, or Bank Transfer — appears in your transaction log with a timestamp. You can filter by date range directly from the dashboard. No transaction is hidden or delayed in the record, even when processing is still in progress.
A short-term account pause can be initiated from your settings panel without contacting support. The pause takes effect immediately and blocks access to all game areas until the period you select has elapsed. Longer restrictions require a support confirmation step, which creates a written record.
When you raise an account concern through live chat or email, a reference number is assigned. This means your request is traceable and can be followed up if the first response does not resolve it. We keep these records on file so continuity is maintained across separate conversations.
Responsible play is not a checkbox — it is a set of practical tools built into the account layer so you can act on a decision the moment you make it. At rezkibet, that means session timers that run in the background, wallet logs that show every OVO or ShopeePay movement without delay, and account pause options that take effect immediately rather than after a review period.
These are not passive disclaimers — each one is an active tool inside your account. The controls below are reachable from the account panel after login. Their current state is always shown in the dashboard, so you know at a glance whether a control is active, inactive, or pending a confirmation step.
Set a session length from the account panel before or during play. When the time you chose is reached, a notification appears on-screen. The reminder does not end the session automatically — that choice stays with you — but it breaks the continuity of play with a visible prompt.
Your net spending across any date range is calculated inside the transaction log — no need to add up individual rows manually. Filter by wallet type (OVO, ShopeePay, Bank Transfer) or by game area. The figure shown is your actual movement, not an estimate.
A pause suspends access to game areas for a period you select — from a short break to a longer interval. During an active pause, login still works so you can reach support, review your history, or initiate a withdrawal. Game entry is blocked until the pause period ends.
For a longer-term or indefinite restriction, contact our support team through live chat or email. This route creates a documented record and is handled by a person, not an automated toggle. Confirmation is sent to your registered contact once the restriction is in place.
The table below maps each control to where you find it, who can use it, and what happens when it is active. Use it as a quick-reference before you start a session or when you need to act quickly. All entries reflect the account layer as it currently stands — check your dashboard after login for the live state of any control you have previously set.
Location: account panel > session settings. Available to all logged-in accounts. Triggers a visible on-screen alert at the time you set. Does not interrupt play automatically.
Location: account panel > history. Covers all wallet activity — OVO, ShopeePay, Bank Transfer. Filterable by date and wallet type. Updates in real time as transactions are processed.
Location: account panel > account controls. Immediate effect on game-area access. Login remains active. Withdrawals and support contact stay open during the pause period.
Route: live chat or email support. Handled by the support team with a written confirmation. Eligible for accounts in supported Indonesia regions. Availability subject to local law.
On a phone screen, the account panel reorganises into a single-column layout so every control is reachable with a vertical scroll — no horizontal navigation needed. The session reminder input sits directly below the balance summary, which means you can set a time limit in the same thumb-motion as checking your wallet. The transaction log compresses into a card-stack view: each row shows the wallet type, amount, and timestamp at a readable size without zooming.
These definitions cover the terms you will encounter when using account controls or speaking with support. Each explanation is written for everyday use, not legal reading.
A session limit is a time value you set before or during play. When that time is reached, the platform sends a visible alert. It marks elapsed time without ending the session automatically — the decision to continue or stop stays with you.
An account pause is a temporary block on game-area access that you activate yourself from the account panel. Login still works during a pause, so support, history, and withdrawals remain reachable. The pause lifts automatically when the period you chose ends.
A long-term restriction is a support-assisted account control that runs for an extended or indefinite period. Unlike a self-set pause, it requires a support team member to apply and confirm it, and a written record is kept on your account file.
Net spend is the calculated difference between total deposits and total withdrawals across a date range you select. It shows your actual wallet movement — not a running game total — and can be filtered by payment method such as OVO or ShopeePay.
A cooling-off period is a short-term account pause — typically a few hours to a few days — that creates a break in play without a long-term commitment. It is set in the account controls panel and takes effect immediately after you confirm it.
KYC stands for Know Your Customer — the identity verification step tied to your account. Some account control options, such as withdrawals during a pause, may require your KYC status to be complete. The current state is shown in your account profile page after login.
These are the account and control questions we hear most often. Each answer points to the specific place inside your account where the relevant step or setting lives — so you are not left searching.
Log in and open the account panel from the icon at the top-right. Select Session Settings and enter the time value you want. The reminder activates immediately and shows an on-screen alert when your chosen time is reached. You can adjust or remove it from the same panel during any session.
Yes. A short-term pause is available directly in your account controls panel — no support ticket needed. Select Account Controls after login, choose your pause period, and confirm. The pause takes effect immediately. For longer or indefinite restrictions, contact the support team through live chat or email to create a formal record.
Open Transaction History in your account panel and filter by the current month. You can also filter by wallet type — OVO, ShopeePay, or Bank Transfer — to see deposits separately from withdrawals. The net figure for the selected range is calculated automatically at the top of the filtered view.
A game-area pause blocks access to slot rooms, live tables, and sportsbook markets. It does not block your account wallet. You can still initiate a withdrawal through OVO, ShopeePay, or Bank Transfer while a pause is active, and your transaction history remains fully visible.
Use the live chat widget anchored at the bottom-right of any page inside your account, or send a written request via email — the current address is on the Contact page in your account. A support team member will confirm the restriction and send a written acknowledgement to your registered contact details.
Session reminders, transaction history, and account pauses are available to all logged-in accounts in eligible Indonesia regions. Long-term restriction requests are handled through our support team. Availability of specific controls depends on your account status and local law where you access the platform.