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These terms set out how your rezkibet account works — what we commit to, what you agree to, and where the boundaries sit. Read through before you use your account; the sections below spell out access rules, transaction scope, and how to reach us when you have a question.
By opening and using a rezkibet account, you acknowledge that these terms form the agreement between you and us. They cover every action taken through your account — browsing the lobby, placing activity, moving funds through OVO, ShopeePay or Bank Transfer, and reaching out to support. Availability of account services depends on local law and is only extended to eligible regions where permitted. We may update these terms when our services change or when local regulations require it. The version shown on this page is the one currently in effect. If a material change is made, we will flag it at the top of this page with the date it takes effect. Continuing to use your account after that date means you accept the updated terms. These terms do not override any obligation imposed by applicable law. Where a local rule contradicts a clause here, the local rule applies. If you have a question about how a specific clause applies to your situation, contact us through the support routes listed on this page before proceeding.
These terms apply specifically to your rezkibet account and the activity you carry out through it. Four areas define the boundary clearly so you know exactly where this policy reaches and where it stops.
Login, session activity, account settings and any identity verification steps we ask for are fully inside scope. If access is suspended or restricted, the reason and the review path are governed by these terms.
Deposits and withdrawals processed through OVO, ShopeePay or Bank Transfer fall under this policy. The amounts, limits and verification steps shown in your account dashboard at the time of the transaction apply.
Game content supplied by studios such as Pragmatic Play, PG Soft and Habanero is subject to each studio's own content terms. We make those titles available in our lobby; we do not set the rules of the games themselves.
Payment processors, e-wallet providers and any external service linked from our platform operate under their own terms. We are not responsible for their policies, and a dispute with OVO or ShopeePay must be raised directly with that provider.
These terms are not passive. They give you specific actions you can take to manage your account relationship with us. You can review the transaction history held against your account at any time by opening the history section after login — every deposit and withdrawal is listed there with its timestamp and status. If a detail on your account profile is wrong, you can correct it through the account settings page; fields that require identity re-verification will prompt you through those steps when you save. For anything these self-service routes do not cover — a disputed transaction, a question about a restriction, or a request to close your account — you raise it with support through the channels below. We aim to acknowledge account questions and work through them with you in the order they arrive. Requests that affect personal data held on your account will be handled according to the data retention section of these terms.
Open your account dashboard after login and navigate to transaction history. Every deposit, withdrawal and status change is logged there with a timestamp you can cross-reference against your OVO or Bank Transfer records.
Account settings lets you update contact details and wallet references directly. Where identity verification is required, the page will prompt the steps — follow the fields and instructions shown at that point.
If a clause in these terms is unclear or you want to know how it applies to your specific situation, contact us before acting. Use the live chat or email route listed in the support section below; include your account reference.
Account closure is handled through our support team, not through self-service settings. Submit a closure request via the contact route listed below; we will confirm receipt and walk you through the final steps.
Three contact routes are open for policy questions, account concerns and transaction disputes. Pick the one that fits your situation — live chat for quick clarifications, email for documented requests, and the account help centre for self-service account steps.
Open the chat window from any page on rezkibet. Use this route for quick policy clarifications, account access questions and transaction status checks. Have your account reference ready when you start.
Send your request to our support address listed in the account help section after login. Email is the route to use for documented requests — account closure, data correction, or a formal dispute about an OVO or Bank Transfer transaction.
The help centre, accessible after login, holds step-by-step paths for the most common account actions: updating wallet details, checking transaction history, and following verification steps for ShopeePay or Bank Transfer.
Understanding how we handle the information tied to your account is part of understanding these terms. This section covers the four areas that affect your account data directly.
We collect account registration data, session activity and transaction records to operate your account. Cookies used on rezkibet support login sessions and site performance. You can manage cookie preferences through your browser settings; some account functions require session cookies to stay active.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact us immediately through live chat so we can restrict the session and begin a review. Do not share your account details with any third party.
We retain account and transaction records for the period required by applicable law and our internal compliance process. Transaction records tied to OVO, ShopeePay or Bank Transfer activity are kept for audit purposes. You can request a copy of the records we hold on your account by contacting support.
To correct inaccurate personal data or request removal of information no longer required, contact us via email through the route in your account help centre. We will confirm receipt, state the timeframe for review, and let you know the outcome before closing the request.
These are the questions we hear most often about how these terms apply to your account. If your question is not answered here, use the live chat or email route in the support section above.
These terms apply from the moment you open a rezkibet account and continue for as long as the account exists. Using your account — logging in, placing activity, depositing via OVO or ShopeePay — confirms that you have read and accepted the current version of these terms.
We flag changes at the top of this page with the date the update takes effect. If the change is material, we will note what was altered. Check this page periodically; continuing to use your account after an update date means you accept the revised terms.
Account access and all activity through rezkibet depend on local law and are available only where local law permits. If access from your location is restricted, these terms do not extend eligibility. Check whether your region is supported before opening or using the account.
We retain transaction records — including OVO, ShopeePay and Bank Transfer activity — for the period required by applicable law and our compliance process. Closing your account does not immediately delete those records. You can request a copy before closure by contacting support via email.
Open your account transaction history and note the transaction reference and timestamp. Then contact us via email or live chat with that reference. We will review the record against our logs and respond with our findings. Disputes about the e-wallet processor itself must go directly to OVO or ShopeePay.
Send a written request via the email support route listed in your account help centre after login. Include your account reference and describe what you need — a data copy, a correction, or a removal request. We confirm receipt and give you a review timeframe before we proceed.